Last updated: 30 July 2026
At EmzekDotCom, a division of Emzek Sdn Bhd (Co. Reg. No. 202501036896 (1638306-P)), we are committed to providing high-quality financial education through the EZFinancial Blueprint system, along with our coaching and workshop services. If you are not entirely satisfied with your purchase, this Policy explains when a refund may be available. It forms part of our Terms and Conditions.
Because the Basic and Premium EZFinancial Blueprints are generated dynamically and delivered immediately upon completion of the questionnaire, these purchases are generally non-refundable once the Blueprint has been generated.
If you experience a technical issue that prevents your Blueprint from being generated, please contact us within 7 days of your purchase. Where we confirm that a technical failure on our side prevented delivery, we will provide a full refund or a system credit, at your preference.
For one-to-one coaching and workshop packages:
Where possible, we are happy to reschedule a session rather than cancel it, subject to availability and reasonable notice.
For B2B and other subscription-based services, fees are payable in advance for each billing period. You may cancel your subscription for future billing periods at any time. Fees already paid for the current billing period are non-refundable, except where a refund is required by law.
To request a refund, please contact us at registrar@emzek.com with your order details and the reason for your request. We aim to acknowledge refund requests promptly and to assess each one fairly and in good faith against this Policy.
Approved refunds are returned to your original method of payment, processed through our payment service provider, Razorpay Curlec.
If you have not received an approved refund after a reasonable period, first check your bank or card account again, then contact your bank or card issuer, as it can take some time before a refund is officially posted on their side. If you have done this and still have not received your refund, please contact us and we will follow up.
We may update this Refund Policy from time to time. The date of the most recent revision is shown at the top of this page. The Policy that applied at the time of your purchase is the one that governs that purchase.
A generated Blueprint cannot be un-delivered, which is why report purchases are non-refundable once produced. But if something on our side stops you from getting what you paid for, we will make it right. For coaching and workshops, you have a clear window to change your mind before the first session.